Effective Date: 31/12/2024
Welcome to Madurithaa Handcrafted Bag Company (“we,” “our,” or “us”). By accessing and using our website, purchasing products, and using our services (collectively referred to as the “Services”), you agree to comply with and be bound by the following Terms and Conditions (the “Agreement”). If you do not agree to these terms, please do not use our website or services.
These Terms and Conditions apply to all users of the website and customers purchasing our handcrafted bags and related products.
- Acceptance of Terms
By using our website, making a purchase, or accessing any part of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as any additional terms and conditions or policies that may apply to specific sections of the Services.
We reserve the right to change, modify, or revise these Terms and Conditions at any time. All changes will be posted on this page with an updated effective date. Your continued use of our Services after any such changes constitutes your acceptance of the new terms.
- Eligibility
By using our Services, you represent and warrant that you are at least 18 years of age or have the consent of a parent or guardian to make purchases. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms and Conditions.
- Product Information and Availability
Product Descriptions: We make every effort to accurately display the features, colors, and details of our products. However, we do not guarantee that the descriptions, images, or other content available on our website are error-free, complete, or accurate.
Product Availability: Our products are subject to availability. We reserve the right to discontinue any product at any time or to limit the quantity of any product that can be purchased.
Pricing: Prices for our products are listed in Qatari Riyals (QAR). We may update or modify the prices of our products at any time without prior notice. Prices listed do not include shipping or applicable taxes, which will be calculated at checkout.
- Orders and Payment
Order Acceptance: By placing an order, you are making an offer to purchase the product(s) at the price listed on our website. We reserve the right to accept or reject your order for any reason, including product availability or issues with payment authorization.
Payment Methods: We accept payment via credit/debit cards, bank transfers, or other payment methods available on the website. You agree to provide accurate and complete payment information when making a purchase.
Order Confirmation: After placing an order, you will receive an order confirmation email with the details of your purchase. This email is an acknowledgment of receipt and does not constitute acceptance of the order.
- Shipping and Delivery
Shipping: We offer shipping to various locations within Qatar and internationally. Shipping fees will be calculated at checkout based on the delivery address.
Delivery Times: We strive to fulfill orders promptly, but delivery times may vary based on product availability, shipping method, and location. We are not responsible for delays caused by third-party couriers or customs processes.
Risk of Loss: All products are shipped at the customer’s risk. Once the product is delivered to the carrier, the risk of loss is transferred to the customer.
- Returns, Exchanges, and Cancellations
Returns: We accept returns for defective or damaged products within 48hrs from the delivery date. To initiate a return, please contact our customer service team with your order number and a description of the issue.
Exchanges: We may offer exchanges for items that are damaged or incorrect. If you receive a product different from what you ordered, please contact us within 48 hrs for an exchange.
Cancellations: Orders can be canceled only before they have been processed or shipped. If you wish to cancel an order, please contact us immediately. Once the order has been shipped, it cannot be canceled.
- Intellectual Property
Ownership: All content on our website, including text, images, logos, and product designs, is the intellectual property of Madurithaa. You may not use, reproduce, or distribute any of this content without our prior written consent.
Trademarks: The trademarks, service marks, and logos used on this website are owned by Madurithaa Handcrafted Bag Company and may not be used without permission.
- User Conduct
When using our website and Services, you agree not to:
Violate any local or international laws.
Infringe on the intellectual property rights of others.
Engage in fraudulent, abusive, or harmful behavior, including providing false information during checkout.
Disrupt or interfere with the operation of our website or Services.
We reserve the right to suspend or terminate your access to our Services if we believe you have violated these Terms and Conditions.
- Limitation of Liability
To the fullest extent permitted by applicable law, Madurithaa Handcrafted Bag Company will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or the purchase of our products, including, without limitation, any lost profits or data.
Our total liability to you for any claim arising out of or relating to these Terms and Conditions shall not exceed the amount you paid for the product(s) that are the subject of the claim.
- Indemnification
You agree to indemnify, defend, and hold harmless Madurithaa Handcrafted Bag Company, its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising from your use of our website or any violation of these Terms and Conditions.
- Privacy
By using our website, you acknowledge that you have read and understood our Privacy Policy, which explains how we collect, use, and protect your personal information.
- Governing Law
These Terms and Conditions will be governed by and construed in accordance with the laws of the State of Qatar. Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Qatar.
- Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.
- Force Majeure
We will not be held liable for any failure or delay in performance under these Terms and Conditions if such failure is caused by events beyond our reasonable control, including but not limited to acts of God, war, strikes, or other force majeure events.
- Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: sales@madurithaa.com